Terms and Conditions

Special terms and conditions for group holiday

General terms and conditions for package travel

GENERAL TERMS AND CONDITIONS FOR RESERVATIONS AND CANCELLATIONS

Lahden seutu – Lahti Region Ltd. applies the following terms and conditions to the ordering, booking and cancellation of registration, accommodation, transport and other supplementary services arranged through the company, unless otherwise specified in the service procider’s booking and cancellation terms. Customers are responsible for familiarising themselves with the relevant service provider’s booking and cancellation terms. These terms and conditions become binding on both parties (Lahti Region Ltd. and the customer) once the customer has made a reservation directly through Lahti Region Ltd.

RESERVATION AND PAYMENT

Reservations through Lahden seutu – Lahti Region Ltd.
Lahti Region Ltd. charges fees in accordance with its current service price list. A booking becomes binding once the customer has paid the booking deposit. For bookings made by telephone or email, the booking deposit or full payment must be paid within three (3) days of making the reservation, using the payment link in the booking confirmation sent by e-mail and paying by online banking or credit card.

The payment processing service for online banking payments is provided by Paytrail Ltd (Business ID 2122839-7) in cooperation with Finnish banks and financial institutions. Paytrail Ltd. will appear as the payment recipient on the bank statement or credit card statement and will transfer the payment to Lahden seutu – Lahti Region Ltd.

By paying the booking deposit, the customer accepts these General Booking and Cancellation Terms and Conditions.

If the booking is made 42 days or more before the start of the trip:

1. A deposit of 30% of the total booking value is payable at the time of booking. The balance payment is due 42 days before the start of the trip.
2. If the booking is made less than 42 days before departure, the full booking price must be paid in a single instalment within three (3) days of making the reservation.

A service fee of €20 will be added to the booking price.

The services included in the booking price are detailed in the booking confirmation. If the booking includes accommodation, the check-in and check-out times (for hotels), rental period and further instructions for the stay will be specified either in the booking confirmation or in the service provider’s own booking and cancellation terms, which will be identified at the time of booking.

Lahti Region Ltd. reserves the right to invoice the customer after the trip for any services used by the customer that were not included in the original booking price and were not paid for directly at the destination. If the customer chooses not to use some or all of the booked services, no refund will be given. Payment by invoice is available only in exceptional circumstances and must be agreed separately with the customer on a case-by-case basis.

A reservation becomes binding onece the customer has made the booking and paid either the booking deposit or the full booking price.

CANCELLATIONS AND CHANGES MADE BY THE CUSTOMER

All cancellations must be submitted in writing to Lahti Region Ltd. either by email or by post. A cancellation is considered to have been made when Lahti Region Ltd. receives notice of it. If the customer can demonstrate that the written cancellation was sent to the correct address at the appropriate time, the cancellation will be accepted. The service provider reserve the right to cancel a reservation if the booking deposit and/or balance payment has not been paid.

CANCELLATIONS AND CHANGES MADE BY LAHTI REGION LTD. AND/OR THE SERVICE PROVIDER

Lahti Region Ltd. and/or the service provider reserve the right to cancel a booking due to force majeure circumstances, including natural disasters, strikes, riots, fires, war or other events beyond their rasonable control. The customer will be informed immediately, and all payments already made will be refunded in full. No additional compensation will be payable. If the service provider owns the cottage, they must, where possible, offer the customer alternative accommodation as close as possible to the original accommodation. The customer must pay the full price for the alternative accommodation. In circumstances beyond Lahti Region Ltd.’s control, Lahti Region Ltd. may offer a replacement cottage of similar value and in a similar location, subjet to the customer’s agreement.

Changes made by the customer:

The customer may change the content of their reservation free of charge once, provided  the changes are made at least forty-two (42) days before the start of the holiday. Administrative fees will apply to changes made later than this deadline (except changes to arrival and departure dates). Changes to the arrival and departure dates are always treated as a cancellation of the original reservation and a new booking.

Administrative fees are charged as follows:
• EUR 25 per reservation if the booking price is less than EUR 200.
• EUR 50 per reservation if the booking price is more than EUR 200.

RESPONSIBILITIES

Customer’s insurance coverage

We recommend that the customer takes out travel insurance when making a reservation to cover illness, accidents, cancellations, travel interruptions and damage to luggage. Coverage varies between insurers, so customers should check that their policy provides adequate protection.

ERROR NOTIFICATIONS AND DISPUTES

Any reports of defects concerning the holiday, service or accommodation must be reported promply and directly to the relevant service provider or organiser. If the customer does not report a defect to the service provider, they will not be entitled to compensation. The compaint must also be submitted to Lahti Region Ltd in writing. If the problem is not resolved after the service has been notified, Lahti Region Ltd must be informed without delay. Any claims for compensation must be submitted with Lahti Region Ltd. no later than 21 days after the end of the holiday.

To ensure that reports of defects are handled efficiently, all reports should be submitted in writing by email to sales(at) visitlahti.fi or by post to Lahden seutu – Lahti Region Ltd, Salpausselänkatu 7, FI-15100 LAHTI.

Lahti Region Ltd is not liable for any harm or damage arising from natural conditions, insects, voles, unexpected weather changes, construction work in neighbouring areas, changes to the accommodation or its equipment made by the owner without notifying Lahti Region Ltd. or problems caused by third parties (e.g. interruptions to water, electricity, internet or television services).

CONTACT INFORMATION

Lahden seutu – Lahti Region Ltd.
Salpausselänkatu 7, FI-15110 Lahti
Tel. +358 (0) 207 281 760
sales (at) visitlahti.fi